Terms & Conditions

These Terms & Conditions govern your use of the gi99 website, mobile platform, and all associated services. gi99 reserves the right to update or modify these terms at any time. Continued use of the platform after any such changes constitutes acceptance of the revised terms. If you do not agree with these terms, please discontinue use of the platform immediately.

1. Acceptance of Terms

By registering an account, accessing the gi99 website, or using any service offered through this platform, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, and our Responsible Gaming Policy. These documents together form the complete legal agreement between you and gi99.

gi99 provides online sports betting, live casino, slots, crash games, and fish games to registered users in Bangladesh. Access to and use of the platform is subject to these terms. If you are accessing gi99 on behalf of another person or entity, you represent that you have the authority to bind them to these terms.

2. Eligibility Requirements

To register and use the gi99 platform, you must meet all of the following eligibility requirements without exception. gi99 strictly enforces these requirements and will suspend or permanently close accounts found to be in violation.

• You must be 21 years of age or older. gi99 does not permit underage gambling under any circumstances.
• You must be a resident or physically located in a jurisdiction where online gambling is not explicitly prohibited by local law.
• You must register using accurate, truthful personal information. Providing false details is grounds for immediate account termination and forfeiture of balances.
• You must not be a current or former employee, contractor, or immediate family member of a gi99 employee.

gi99 reserves the right to request identity verification documents at any time. Failure to provide adequate documentation within the requested timeframe may result in account restriction or closure. We are committed to keeping our platform safe for adult players across Bangladesh — 21+ only.

3. Account Registration & Security

Each individual is permitted to hold only one active account on the gi99 platform. Operating multiple accounts — whether under the same name, device, IP address, payment method, or household — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of all balances and bonuses held within them.

Account Credentials

You are fully responsible for the confidentiality of your login credentials. gi99 will not be liable for any loss or damage arising from unauthorised access to your account. You must:

• Choose a strong, unique password that is not used on other websites or services.
• Never share your username or password with any third party, including family members.
• Log out of your account fully when using shared or public devices.
• Notify gi99 support immediately if you suspect any unauthorised access to your account.

Account Verification (KYC)

gi99 operates a Know Your Customer (KYC) process to ensure the safety and integrity of the platform. You may be required to submit a copy of a government-issued photo ID (such as a National ID Card or passport), proof of address, and proof of payment method ownership before withdrawals are processed. Accounts that fail to complete KYC within a reasonable timeframe may have their withdrawal privileges restricted until verification is complete.

4. Deposits and Withdrawals

gi99 supports instant deposits and withdrawals via popular Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as major bank transfer options through institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank. All financial transactions on the platform are processed in Bangladeshi Taka (BDT).

Deposit Policy

All deposits must be made using payment methods registered in your own name. gi99 does not accept deposits made on behalf of another person. The minimum deposit amount is ৳200. Deposits are credited to your account in real time following confirmation from the payment provider. gi99 does not charge fees on deposits; however, your payment provider may apply their own transaction charges.

Withdrawal Policy

Withdrawals are processed to the same payment method used for deposit, unless otherwise verified by gi99 support. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Bonus funds are subject to wagering requirements before withdrawal is permitted. Refer to the active promotion's specific terms for full rollover conditions.
• gi99 may impose a withdrawal verification period of up to 72 hours for accounts undergoing security review or first-time withdrawal requests.

5. Bonuses and Promotions

gi99 offers a variety of bonuses and promotional offers to new and existing players, including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to the following general conditions unless the specific promotion's terms state otherwise:

• Bonuses must be claimed within the promotional period specified at the time of offer. Expired bonuses will not be honoured under any circumstances.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn. The standard rollover requirement is 20x the bonus amount unless stated otherwise.
• Bonuses are awarded for entertainment and personal use only. Coordinated or systematic abuse of bonus offers, including but not limited to bonus hunting and arbitrage betting, will result in immediate account suspension.
• gi99 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice.

In the event of any dispute regarding bonuses or promotional terms, gi99's decision shall be final and binding. Players are encouraged to read all bonus-specific terms before claiming any offer.

6. Responsible Gaming

gi99 is committed to promoting safe, fair, and responsible gambling practices across Bangladesh. We strongly encourage all players to treat gambling as a form of entertainment, not as a means of generating income. gi99 provides practical tools to help you manage your gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are available by contacting our support team at any time.

If you believe your gambling activity is causing harm to yourself or others, we urge you to make use of our self-exclusion facility or contact our dedicated support team immediately. For more information on managing your gambling habits safely, please visit our Responsible Gaming page. gi99 strictly enforces the minimum age requirement: players must be 21 years or older to register and place wagers on this platform.

7. Prohibited Conduct

The following activities are strictly prohibited on the gi99 platform. Any user found engaging in prohibited conduct will have their account immediately suspended, their funds withheld pending investigation, and may be subject to further legal action where applicable.

• Fraudulent activity of any kind, including the use of stolen payment methods, fake identity documents, or misrepresentation of personal information.
• Colluding with other players or exploiting technical errors, software glitches, or pricing mistakes to gain an unfair advantage.
• Using automated bots, scripts, software exploits, or any technology designed to manipulate outcomes, bet placements, or platform behaviour.
• Money laundering, including depositing funds for any purpose other than genuine gameplay.
• Harassment, abuse, or threatening behaviour directed at gi99 staff, support agents, or other platform users through any communication channel.

8. Intellectual Property

All content on the gi99 platform — including but not limited to the website design, graphics, logos, game interfaces, software, text, and data — is the exclusive intellectual property of gi99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, reverse-engineer, or create derivative works based on any gi99 content without prior written authorisation.

Unauthorised use of any gi99 intellectual property may constitute a violation of copyright, trademark, and other applicable laws. gi99 actively monitors its platform for infringement and will pursue legal remedies where appropriate.

9. Limitation of Liability

To the fullest extent permitted by applicable law, gi99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of or inability to use the platform. gi99's total liability to any user for any claim arising from use of the platform shall not exceed the total amount deposited by that user in the 30-day period immediately preceding the claim.

gi99 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform and all its services are provided on an "as is" and "as available" basis. Users access and use the platform entirely at their own risk.

10. Privacy and Data Protection

gi99 is committed to protecting your personal information. The collection, storage, and use of your data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. gi99 uses SSL encryption and industry-standard security protocols to safeguard all user data transmitted through the platform.

11. Amendments to These Terms

gi99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. It is your responsibility to review these terms periodically. Your continued use of the platform following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the modified terms, you must discontinue your use of the platform and contact our support team to close your account.

12. Governing Law and Disputes

These Terms & Conditions shall be interpreted and governed in accordance with applicable international online gaming standards. Any dispute, claim, or controversy arising out of or in connection with your use of the gi99 platform shall first be attempted to be resolved through direct communication with our customer support team. gi99 aims to resolve all user disputes within 14 business days of receipt of a formal complaint. If a resolution cannot be reached through support, the matter may be escalated through appropriate dispute resolution channels. gi99 operates as a fair play certified platform, committed to transparent and equitable resolution of all player concerns.