Responsible Gaming at gi99

Q: Can I exclude myself from gi99 permanently?

Yes. Contact our support team via email at support@gi99.vin or through live chat and request a permanent self-exclusion. Once processed, your account will be closed, all bonuses cancelled, and your personal data handled per our Privacy Policy. Permanent exclusion cannot be reversed.

21+

gi99 is strictly for players aged 21 and above. Underage gambling is illegal and harmful. We verify player age and reserve the right to suspend accounts that cannot confirm eligibility.

Gambling should never be seen as a way to make money or solve financial problems. Please set clear limits before you start playing and stick to them at all times.

At gi99, responsible gaming is not an afterthought — it is at the core of everything we build. We serve players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi, and we understand that real-life pressures can sometimes blur the line between entertainment and compulsion. Our platform is designed with practical safeguards that put you firmly in the driving seat.

Whether you prefer cricket betting, slots, live casino, or crash games, we want every session to leave you feeling good. The tools described on this page are always available in your account settings, free of charge, and take effect immediately upon activation. You do not need to call anyone or wait for approval — the power to play responsibly starts with you.

Our Responsible Gaming Tools

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Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT to keep your spending predictable and within budget.

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Session Time-Out

Choose a cool-down period of 24 hours, 7 days, or 30 days. Your account is temporarily paused so you can take a healthy break.

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Loss Limits

Define the maximum amount you are comfortable losing in a set time frame. Once reached, no further bets are accepted until the limit resets.

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Self-Exclusion

Request a full self-exclusion period of 6 months, 1 year, or permanent. We will close all access and cancel pending bonuses immediately.

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Reality Check

Receive automatic on-screen reminders at intervals you choose — 30, 60, or 90 minutes — showing your session duration and net result.

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Minor Protection

We use age verification on sign-up and actively cooperate with parental control software to prevent underage access to our platform.

Know the Warning Signs

Problem gambling can develop gradually. Ask yourself these questions honestly:

Do you spend more time or money gambling than you originally planned?
Have you tried to cut down but found it difficult to stop?
Are you gambling to recover money you have already lost?
Has gambling caused tension or arguments with family or friends?
Do you feel anxious, irritable, or depressed when you are not gambling?
Are you neglecting work, studies, or responsibilities because of gambling?

If you answered yes to two or more of these questions, we strongly encourage you to use our self-exclusion or time-out tools immediately, and to reach out to our support team. There is no shame in asking for help — it is the responsible thing to do.

How to Use Our Safety Tools

Setting Deposit Limits

Log in to your gi99 account, navigate to Account Settings, and select Deposit Limits. Choose a daily, weekly, or monthly cap in BDT (e.g., ৳5,000 per day). The limit takes effect immediately. To increase a limit, a mandatory 7-day cooling-off period applies to protect you from impulsive changes.

Activating a Time-Out

Go to Account Settings and choose the Time-Out option. Select 24 hours, 7 days, or 30 days. During the time-out your account is suspended — you cannot log in, place bets, or make deposits. Your balance is safely held and available when the time-out expires.

Requesting Self-Exclusion

Self-exclusion is a stronger, longer-term commitment. Contact our support team via email or live chat and request a self-exclusion for 6 months, 12 months, or permanently. Once confirmed, access is blocked across all devices and all pending bonuses are cancelled. Reinstatement after a 6- or 12-month exclusion requires a written request and a mandatory reflection period.

Enabling Reality Checks

In your account preferences, enable Reality Check reminders. Every 30, 60, or 90 minutes a pop-up will appear showing how long you have been playing, how much you have deposited, and your current net position. This gentle nudge helps you decide consciously whether to continue or step away.

Get Support When You Need It

If you feel that gambling is no longer fun and is starting to affect your daily life, finances, or relationships, please do not hesitate to contact our support team. We are here to help — not to judge. All conversations are treated with complete confidentiality.

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Email Support

[email protected]

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Live Chat

Available directly from your account dashboard. Our trained support agents can walk you through any responsible gaming tool in real time.

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Availability Hours

Our responsible gaming support team is available every day from 9:00 AM to 11:00 PM Bangladesh Standard Time (BST, UTC+6). For urgent self-exclusion requests, email us and we will process within 4 hours.

Frequently Asked Questions

What is the minimum age to play at gi99? +

You must be 21 years of age or older to register and play at gi99. We verify age during registration and may request supporting documents at any time. Accounts found to belong to underage players are permanently closed and all balances are forfeited.

How do I set a deposit limit on my account? +

Log in to your gi99 account and go to Account Settings, then select Deposit Limits. You can set a daily, weekly, or monthly limit in BDT. Limits apply immediately. To reduce a limit it takes effect right away; to increase a limit a 7-day waiting period applies for your protection.

Can I exclude myself from gi99 permanently? +

Yes. Contact our support team via email at [email protected] or through live chat and request a permanent self-exclusion. Once processed, your account will be closed, all bonuses cancelled, and your personal data handled per our Privacy Policy. Permanent exclusion cannot be reversed.

What should I do if I think I have a gambling problem? +

If you believe gambling is negatively affecting your life, use our time-out or self-exclusion tools immediately from Account Settings. Then contact our support team — we will guide you through all available options without judgment. You can also speak to a trusted family member or friend, or seek professional counselling in your area.

Does using responsible gaming tools affect my bonuses? +

Setting deposit limits or activating reality checks does not affect your active bonuses. However, activating a time-out suspends all bonus activity for the duration, and self-exclusion cancels all pending and active bonuses. We believe player safety always comes before promotional value.