Privacy Policy

Welcome to gi99. This Privacy Policy explains how gi99 ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you access or use our website, mobile platform, and related services (collectively, the "Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

This policy applies to all users of the gi99 Platform, including players accessing our cricket betting, live casino, slots, crash games, and other gaming products from Bangladesh and other permitted jurisdictions. We are committed to handling your data with transparency, integrity, and care.

1. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically when you use the Platform. The categories below outline the specific types of data we process.

Personal Identification Data

When you create an account, complete verification, or contact our support team, we may collect the following:

• Full name, date of birth, and gender
• Email address, phone number, and mailing address
• Government-issued identification documents (e.g., National ID, passport) for KYC verification
• Payment method details including bKash, Nagad, Rocket, Upay mobile numbers and transaction references
• Selfie or photographic verification images where required for account security

Automatically Collected Technical Data

When you access the gi99 Platform, certain technical and usage data is collected automatically to ensure the security and quality of our service:

• IP address, device type, operating system, and browser information
• Pages visited, session duration, click patterns, and navigation paths within the Platform
• Game activity logs, bet history, win/loss records, and betting preferences
• Cookie identifiers and similar tracking technologies as described in Section 5

2. How We Use Your Information

gi99 uses your personal information for clearly defined, legitimate purposes. We do not sell your data to third parties. The primary purposes for which we process your information are:

• Account creation, management, and identity verification (KYC) to comply with responsible gaming standards
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels
• Delivering personalised game recommendations, bonus offers, and promotional communications tailored to your activity
• Detecting, investigating, and preventing fraud, money laundering, bonus abuse, and other prohibited activities
• Improving Platform performance, fixing technical issues, and conducting internal analytics and research
• Providing customer support and responding to your enquiries, complaints, and responsible gaming requests

3. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering
• Legitimate interests: fraud prevention, platform security, analytics, and service quality improvement where these do not override your rights
• Consent: where we send you marketing communications or set non-essential cookies, we rely on your explicit consent, which you may withdraw at any time
• Legal obligation: where processing is necessary to comply with applicable laws, regulatory requirements, or court orders

4. Sharing Your Information

gi99 does not sell, rent, or trade your personal data. We may share your information with trusted third parties only under the following strictly limited circumstances:

• Payment processors (bKash, Nagad, Rocket, Visa, Mastercard) to execute your transactions securely
• Identity verification and KYC service providers who assist us in complying with anti-money-laundering requirements
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe) who may receive anonymised session data for technical purposes
• Law enforcement, regulatory authorities, or courts where disclosure is required by applicable law or to protect the rights and safety of gi99 or its users

All third-party partners we work with are contractually bound to use your data solely for the purposes we specify and to maintain adequate security standards. We do not permit them to use your data for their own marketing or commercial purposes.

5. Cookies and Tracking Technologies

gi99 uses cookies and similar technologies to provide a secure, functional, and personalised experience on our Platform. The cookies we use fall into three categories:

• Essential cookies: strictly necessary for the Platform to function, including session management, security tokens, and login state preservation
• Functional cookies: remember your preferences such as language setting, display options, and game history to improve your return visit experience
• Analytics cookies: aggregate, anonymised usage data that helps us understand how the Platform is used and where we can improve the user journey

You may adjust cookie preferences through your browser settings at any time. Please note that disabling essential cookies will affect the core functionality of the Platform, and some features may become unavailable.

6. Data Retention

We retain your personal data for as long as your account remains active or as otherwise required to fulfil the purposes set out in this Privacy Policy. Following account closure, we may retain certain data for a minimum period as required by applicable law, anti-money-laundering obligations, and dispute resolution requirements.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. You may request early deletion of your data subject to our legal obligations — see Section 8 below for details on exercising your data rights.

7. Security of Your Data

gi99 employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security framework includes 256-bit SSL encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, and regular security audits conducted by our technical team.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If you believe your gi99 account has been compromised, please contact our support team immediately at [email protected]. You are also responsible for keeping your login credentials confidential and for any activity that occurs under your account.

8. Your Data Rights

As a user of the gi99 Platform, you have certain rights in relation to your personal data. You may exercise these rights at any time by contacting us at [email protected]. Your rights include:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of any inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, withdraw that consent at any time without affecting prior lawful processing

Please note that certain rights are subject to legal limitations. For example, we may be unable to delete data that we are legally required to retain for anti-money-laundering compliance or active dispute resolution. We will respond to all verified data rights requests within a reasonable timeframe.

9. Third-Party Links

The gi99 Platform may contain references to payment service providers and game studios. This Privacy Policy applies solely to data processed by gi99 and does not extend to how third-party services handle your information when you interact with them directly. We recommend reviewing the privacy policies of any third-party services you use in connection with your gi99 account.

10. Age Restriction and Children's Privacy

The gi99 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a minor has provided personal information, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has registered on our Platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

gi99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or an in-platform notice.

Your continued use of the gi99 Platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gi99 handles your personal data, our dedicated support team is here to help. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email us at: [email protected]

Our Privacy Commitments